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Jobs at Hotcards.com

First Impressions Associate

Location: Cleveland, OH

Department: Customer Obsession Team

Type: Full Time

Min. Experience: Entry Level

Hotcards.com, an energetic Cleveland-based design/print/marketing and e-commerce company, is looking for a wicked smart and passionate First Impressions Associate to join our team. You will unite with a group of hard-working, do-whatever-it-takes, freakishly-fun Hotcards DreamTeamers, who all share the same obsession – our customers.

As the First Impressions Associate, you will be the face of Hotcards!  Our culture is at the heart of what we do at Hotcards and we need someone bright, kind, and organized to be our first interaction with customers, employees, and anyone else who visits our space.

Your job description will be as follows:

  • Command the reception area and greet every guest with a smile :)
  • Act as a Hotcards brand ambassador; understand our products and Core Behaviors - be ready to answer general questions about them.
  • Answer phones and field calls to the rest of the DreamTeam.
  • Help Senior Team members with complicated customer issues.
  • Keep the office tidy, stock the coffee station, organize sample sections, etc.
  • Assist customers with pickups (must be able to lift 50 lbs).
  • Order food, team lunches & supplies, when needed.
  • Close and open office (Unlock/ Lock office, turn off lights, etc.) 
  • Be ready and willing to help with any other tasks that may pop up.

The Ninja-like skills you must have:

  • A solid background in customer service (A print, online, or technology-based environment is a plus!)
  • You should know how to count: Person holding on line one… person holding on line two… person holding on line three = Too many people holding!
  • Using a computer is second nature to you. 
  • A readiness to handle lots of moving pieces.
  • And most important, a positive attitude AT ALL TIMES.

Position starts IMMEDIATELY in Sunny, Downtown, Cleveland, OH for $15/hr plus benefits. 

If you think you can hang, apply here!

PS - Write a quick note to show how great you are at making first impressions!

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